Articles & FAQs to help you troubleshoot common questions and issues, Connect with a community of Enphase users globally, Chat with our live agent for a quick resolution.Available 7am-5pm PT on all days, Fill out the form below to register your case with us, Monday to Friday from 6:00 AM - 4:45 PM PDT. First Name. Sign up for Enlighten Enlighten is compatible with the following browsers: Chrome 44 or higher, Firefox 41 or higher, Internet Explorer 11, Microsoft Edge for Windows, Safari 8 or higher. You’ve come to the right place. © 2021 Enphase Energy. lock Enlighten login ... From the retail-customer perspective, I can testify that … How do I fix this? Enphase’s online store is a one-stop-shop for partners and homeowners to buy solar products and have them delivered to their doorstep. Street Address (No shipments are made to PO Boxes) /label> Address. For a faster and a more efficient response to your inquiry, have your User ID and the Site ID available when you contact Enphase Customer Support. Last Name. What does the overview screen tell me about my system? The digital components available to EIN members combine the power of sophisticated analytics with business growth tools, customer support enhancements, and services that can help installers deliver an outstanding customer experience over the long lifespan of Enphase solar systems. What is the difference between a watt and a watt-hour. Easily navigate to any of Enphase's tools and resources from one location. The level of customer support from Enphase cannot be compared to the 24-48-hour call-back times we’ve had elsewhere, and we look forward to serving the strong demand here in Florida.” One of the first fully resilient Enphase-based solar-plus-storage systems deployed by SunCool Energy was at a Duck Key, Florida residence. My system has stopped reporting data. We’re here to help If you have questions about your upgrade or need assistance, you can reach out to your installer or an Enphase team … I bought solar panels from Enphase Energy back in May 2020. https://enphase.com/en-us/support/system-owners. Enphase customer support, while helpful- refuses to acknowledge they have a serious product quality issue with these Envoys. City. Solar professionals can get instant service, from the roof or in the office. Creating an account has many benefits: check out faster, keep more than one address, track orders and more. Company . McNeil has held senior leadership positions focused on improving service and driving … 1 1 comment Report abuse Distributor ID (SFDC Customer Key provided by Enphase) Validate. You can find your User ID and the Site IDs of systems that you manage on the Enlighten Support page. The Enlighten app of the Enphase system will help you track and monitor your energy consumption in real-time. It's now August. Get service, instantly. Enphase has also made a quantum leap over its competitors in terms of customer support, making its already outstanding microinverter technology a no … I am giving up with the Envoy now, and will simply monitor production from the revenue meter. How will I know if there’s a problem with my system? Find FAQs, training videos, data sheets and more on our online support center. Enphase Energy (NASDAQ:ENPH) acquired Sofdesk, headquartered in Montreal, Canada. In fact, average wait time has decreased 80 percent – from 10 minutes to 2 minutes. For resources on installation and maintenance of Enphase products and services, you’ve come to the right place. Installing your first Enphase system? Let us help you find what you're looking for. Their products include the world’s first solar microinverter, data collection and transmission equipment, and web-based analytics and management tools. Enphase Enlighten -- the world's most advanced solar monitoring tool. How do I fix this? Zip/Postal Code. Quick links for solar professionals, troubleshooting, MyEnlighten, product documentation, warranty information. Resources to help you track your energy production and monitor your system's health using the Enphase MyEnlighten app. “I want to thank Enphase for the new and improved customer support service. How do I replace and retire a microinverter? Thank you for choosing Enphase. How can I tell how much energy my system is producing? Some of my microinverters aren't reporting. One person found this helpful. How can I tell how much energy my system is producing? Looking for resources or support for your Enphase system? Your one-stop shop to help you navigate your Enphase home energy system. Description POSITION: Customer Service Technician Dual Language (CST) LOCATION: Meridian, ID. If you're an installer and would like to submit a warranty claim online, click here . Responsibilities: Answer inbound phone calls to the Customer Support Enphase University queue.
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