Thorough testing of all customizations and migration to newer API/PHP/.Net versions if required. Support. Get Started with Technical Support; Manage My Service Requests; Submit a Service Request; Support Experience Blog; Cloud Portal; Learning. Oracle Field Service makes it possible for field workers to deliver efficient and on-time customer service experiences every time. Community members benefit by leveraging the collective knowledge of Oracle Cloud customers and product experts. 53 Oracle Cx cloud consultant jobs, including salaries, reviews, and other job information posted anonymously by Oracle Cx cloud consultant employees. Deliver tailored responses at the right time. The terms customer service and customer experience (CX) are often confused and used as synonyms. Speed up issue resolution with immediate, automated follow-ups, such as creating incidents for other contact center agents or departments. Watch the Oracle Cloud CX Virtual Summit replay to see what Oracle is doing to provide you with new digital technologies and better access to data so your service teams can evolve to keep pace with customer expectations. Review the latest features, including the innovations, capability overviews, business benefits, setup considerations, and usage tips. Organizations seeking a competitive advantage are looking to Oracle to help … UJET is the world’s first and only cloud contact center platform for smartphone era CX. Oracle is proud to be named a Leader in the Gartner 2020 Magic Quadrant for Customer Engagement Center. Find the most comprehensive list of sales cloud, service cloud, and marketing cloud applications in the Oracle Cloud Marketplace. Oracle B2B Service is an integrated customer service solution that enhances communication and differentiates customer experiences. Through unified applications, prescriptive user interfaces, and AI, Oracle Service helps your service team focus on building customer trust and delivering a better customer experience. Consistently give a single, correct answer with superior knowledge management, web, and mobile self-service capabilities. Extend your service ecosystem and power innovation with partner applications and services available through Oracle Cloud Marketplace. Improve visibility and collaboration between sales and customer service teams through the entire lead-to-renewal cycle. Oracle Service Cloud Upgrade. Stay up to date and get the CX Insider newsletter. These instances call for an Oracle Third-party support service provider such as Aspire Systems. Diagnose and fix bugs raised by agents/customer. Oracle Co-browse Oracle Knowledge Advanced Cloud Oracle Field Service Intelligent Advisor Oracle Engagement Engine Oracle … Shawn Myers, Director, Product Marketing, Oracle Cloud CX Applications. Implement alert and fallback mechanisms to make sure system stays operational at all times. Balance self-service and assisted service to build meaningful customer connections on their communication channels of choice. Solution brief: Next-generation contact center (PDF), Build a Next-Generation Contact Center (PDF), Blog: Humanize Your CX Strategy with Visual Engagement, Blog: 7 Business Trends for Successful Visual Customer Engagement, 4 Ways to Better Serve Your Customers (PDF), Video: Nestlé BabyNes gets 360-degree customer view (1:59), Video: In Motion reduces call center costs (1:24), Video: Radware enables self-service with Oracle (1:34), Solution brief: Voice of the Customer (PDF), Solution brief: Monitor Service Operations (PDF), Blog: 3 Customer Service Lessons from Pella Corporation, Gartner 2020 Magic Quadrant for CRM Customer Engagement Center, The Forrester Wave: Customer Service Solutions, Q2 2019, See what the next generation of customer service looks like (PDF), Solution brief: Contact center reporting solutions (PDF), Transforming Service – End to End Service Excellence (PDF). Customer service is a key driver of connected customer experiences and business value. Benefit from improved customer interactions through unified service experiences by providing your team with expert-led training on Oracle CX Service… Deliver the best possible service for each individual through dynamic task-based workflows that adjust to agents’ skills, situational context, and customer sentiment. Or choose from more than 1,000 best-practice reports to understand and improve the efficiency of your service teams. Talk to a team member about Oracle Service. Drive value, brand equity, and effectiveness by offering customers various choices to engage across all channels—anywhere, and any time. Oracle CX Sales helps organizations build a responsive selling organization based on a foundation of clean and complete customer data, with intelligent planning, AI-driven recommendations and prescriptive experiences. Learn more. Oracle CX Service [ (formerly Oracle Service Cloud)] is a complete customer service platform and the platform fits well in a scenario where a company wishes to acquire a single hub to manage the various … Our … Introducing the CXDev Toolbox. We develop deep and lasting partnerships with the companies we serve, by providing reliable guidance and services … … Check the spelling of your keyword search. For customer service professionals, providing a great customer experience while reducing costs is more important than ever before. B2B customers have … Learn more about the training and certification you can rely on to ensure your organization's success. Provide quick, scalable, consistent customer service across multiple channels, while unifying systems and providing agents easy access to the information they need. It includes digital self-service activities or assisted activities—through a contact center—with the purpose of offering product suggestions, troubleshooting issues and complaints, or responding to general questions. Eliminate repetitive work through automated updates, responses, escalations, and assignments to reduce the number of costly errors and agent churn. Oracle B2C Service Release Names Our product versioning terminology aligns with Oracle Cloud CX applications environment release update and maintenance schedules. Understand your agent interactions and view their activity—in real time—across multiple channels with supervisor-level dashboards. The Oracle Cloud Marketplace is a great place to find business apps for Oracle cloud solutions. Documentation; Product Tutorials; Technical Documentation & Sample Code; Accelerators; Release Resources; Webinars; Videos; Oracle Cloud … Monitor and improve the efficiency of your service teams. Improve field service management with a set of intuitive, AI-powered tools for routing, scheduling, and managing field service technicians. Remove complexity in the contact center and in the field. Talk to a team member about Oracle Service. Cloud Customer Connect is Oracle's premier online cloud community. AI and Oracle CX Cloud—The Power Behind Informed and Productive Human Interactions Michael Basch, SVP, CX Sales, Oracle. Oracle Mobile App – News, Events, Videos etc. Knowledge Base; Get Started with Technical Support; Manage My Service Requests; Submit a Service Request; Support Experience Blog; Cloud Portal; Learning. Oracle Service Cloud Support Designated Contacts may call Oracle Service Cloud Support by telephone for critical production Severity 1 and 2 issues. Stay up to date and get the CX Insider newsletter. It’s the ultimate service solution, designed specifically for your contact center. Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle CX. CX for Industry. Provide a unified view of your business and empower your customer service agents, who are on the front line of CX, to meet and exceed customer expectations. Use synonyms for the keyword you typed, for example, try “application” instead of “software.”. Get training on how to implement, customize, administer, and use Oracle CX Service. The CXDev Toolbox is an collection of tools and utilities that support the management, maintenance and development of an Oracle Service Cloud site. Oracle Cloud infrastructure combines the elasticity and utility of public cloud with the granular control, security, and predictability of on-premises infrastructure. Oracle helps some of the best businesses build the best customer interactions and experiences with a powerful service cloud offering. For 20 years, Vigilant has delivered premium advisory, professional and managed IT services to enterprises looking for value, flexibility and excellent service. Oracle University learning paths provide step-by-step training curriculum to prepare you for a job role, to help you accomplish a critical job task, or in some cases to help you prepare to earn an Oracle … Progress DataDirect for ODBC for Oracle Service Cloud Driver Version 7.1.6 (32- and 64-bit drivers are available for all supported databases and platforms unless otherwise noted.) 6. Blog: How Costco increased agent productivity. Oracle Field Service improves customer communication, reduces no-shows, improves on-time arrival, and ensures that problems are fixed right—the first time. In addition, members are able to provide feedback on sales cloud, marketing cloud, and service cloud solutions—directly to Oracle development. Bosch Thermotechnology reduces travel time and boosts call rate. Find Oracle Cx cloud consultant jobs on Glassdoor… Oracle Service Cloud Support. SOCIAL Circles of Influence. Premier Support; Channels Cloud Applications / … / CX Sales. Oracle CX Service vs. Salesforce Service Cloud Unlike Salesforce, Oracle Service is recognized for its ability to deliver omnichannel support 6, offer self-service capabilities (such as chat connected to the … Organizations seeking a competitive advantage are looking to Oracle to help them effectively engage their customers across physical and digital channels to dramatically improve customer retention, up-sell, and brand advocacy. SOCIAL Circles of Influence. Monitor system at all times and fix potential issues. Design your own role-based dashboards and reports to track agent activity. Resolution: The Oracle B2C Service Technical Support Services Guide provides best practices for interacting with our Technical Support team. Build a next-generation contact center (PDF). Power innovation with innovative partner applications and services. Oracle University provides a variety of learning solutions to help you build cloud skills, validate expertise, and accelerate adoption. It offers powerful and intelligent B2B, B2C, and field solutions that allow customers to receive the service they want, when, and where they need it. Specifically designed for peer collaboration, best practice sharing, and to provide needed tools for members so they can keep pace with product strategy. Dedicated support during Upgrade Cutover to fix … Check the spelling of your keyword search. Topics include site provisioning, best practices for site administration and guidelines for service … It offers the most comprehensive list of apps for sales, service, marketing, talent management, and human … We earned that … Telephony / CTI (0) Click Me. See what’s new in Oracle B2C Service including the agent console. Although they’re two different concepts, they’re related. Show Details Hide Details. Premier Support; Channels Cloud Applications / … / CX Sales. 6. The foundation needed to deliver great CX, The key to B2B customer service excellence, Why being in the right place at the right time is critical, Data Is the Foundation for Differentiated Customer Service, The Path to CX Excellence for Field Service, Oracle Is Positioned as a Leader in Worldwide Manufacturing Field Service Management Applications, Oracle B2C Service and Field Service Release overview (13:20), Oracle B2C Service learning subscriptions, Gartner 2020 Magic Quadrant for Field Service Management, Oracle Live: The Time Is Now (CX sessions), Oracle Service vs. Salesforce Service Cloud. ODBC Version Support. #### Unified CX for the Smartphone Era ... CX | Oracle Service. Oracle University provides learning solutions to help build cloud skills, validate expertise, and accelerate adoption. We suggest you try the following to help find what you’re looking for: Oracle Service gives the ability to predict the need for service, automate processes, and deliver tailored responses, while balancing self-service and assisted customer service models. Improve service insights and reliability with a platform that connects data between front- and back-office applications, while providing industry-leading stability, scalability, and flexibility. Subscribe to Cloud, CX and SaaS, Newsletters. Reduce agent training time while ensuring consistent troubleshooting, improved first-time resolution rates, and better customer experiences. Simplify operations and spend less with database, platform, and infrastructure services running in public regions and customer data centers. That pretty much wraps up B2B Service Cloud ‘s Action Plan functionality as of Release 20D. ... Oracle CX Service. Nothing’s impossible if you have the right data. Priority Support offers expedited Service Request resolution and priority handling from the Technical Support Team to assist with your business needs. …Read more Less… 108 Media See the latest innovations from Oracle Advertising and CX powering new experiences in B2B sales and service as well as marketing and customer loyalty. Predict, augment, and optimize the customer experience (CX) and improve resource utilization using automation and intelligence. Personalize interactions with a 360-degree view of customers. Subscribe to Cloud, CX and SaaS, Newsletters. Oracle RightNow CX … Explore Service and other Cloud CX applications on your own. Watch the Oracle Cloud CX Virtual Summit replay to see what Oracle is doing to provide you with new digital technologies and better access to data so your service … Align your contact center with your CX goals. Oracle Cloud CX Virtual Summit Intelligent Service in the Experience Economy. Oracle Cloud CX industry solutions unleash the power of innovative technologies and connected data across marketing, sales, service, and commerce applications to bring together all available data and make every customer interaction matter. Oracle CX Cloud Suite enables leading organizations to deliver great customer experiences throughout their customers’ journey. Provide innovative and immediate service to customers through their preferred channels. Create and publish surveys that proactively gather customer feedback after call center interactions to help you understand and improve service engagements. To help organizations create dynamic and memorable experiences for their customers, Oracle today announced the latest updates to Oracle Cloud Customer Experience (CX). Oracle Mobile App – News, Events, Videos etc. Oracle CX Cloud Suite enables leading organizations to deliver great customer experiences throughout their customers’ journey. Environment: Contacting Oracle B2C Service Technical Support. Enhance CX through AI-driven predictive service capabilities, process automation, and tailored responses designed for specific customers at their exact time of need. Improve service agent efficiency and resolve issues faster with easy, scripted workflows to capture critical customer information and guide them to the next-best step. Reach your customers on their preferred channels, at their preferred times, without disrupting agent productivity. For customer service professionals, providing a great customer experience while reducing costs is more important than ever before. With Oracle Service, you can simultaneously streamline your customer service strategy, accelerate business transformation, and delight your customers. First, learn how to effectively work with our team by watching the video, reviewing the PDF or reading the Knowledge Base Answer. Find the most comprehensive list of apps for sales, service, marketing, ecommerce, and more. ... Oracle CX … Beginning in … Oracle CX Service ODBC, JDBC, … Make authentic customer connections at any time, on any channel. CX for Industry. Try one of the popular searches shown below. Intelligent, personalized, simplified B2C service. We suggest you try the following to help find what you’re looking for: Simplify the human side of service. Explore Service and other Cloud CX applications on your own. Create the right reports for your business. Topics include site provisioning, best practices for site administration and guidelines for service request creation. Automatically route incoming call center and helpdesk cases to the best agent based on your business rules and requirements. Build agent and customer experiences consistent with your brand look-and-feel by using WYSIWYG content editors, rich text, and HTML support. Oracle Cloud CX industry solutions unleash the power of innovative technologies and connected data across marketing, sales, service, and commerce applications to bring together all … Oracle CX Service vs. Salesforce Service Cloud Unlike Salesforce, Oracle Service is recognized for its ability to deliver omnichannel support 6 , offer self-service capabilities (such as chat connected to the back-end), and leverage robust knowledge management across all channels. Powerful Standard Connectivity to Oracle Service Cloud #### Enterprise connectors for analytics and data management. Get training on how to implement, customize, administer, and use Oracle CX Service. Cloud Customer Connect, Oracle's premier online cloud community, is specifically designed to promote peer-to-peer collaboration and the sharing of best practices. Configure knowledge to fit your business’s and agents’ needs with guaranteed consistent and accurate answers. Automatically recognize individual customers and load only the information and screens relevant to meet the needs of the person you are communicating with. specifically designed for peer collaboration, best practice sharing, and to provide needed tools for members so they can keep pace with product strategy. When you do call … We support all the legacy applications; PeopleSoft, JD Edwards, Siebel and more…We also excel in the latest Oracle Fusion and Oracle E-business suite inclusive of Oracle CX Cloud, Oracle ERP Cloud, Oracle Financials Cloud, Oracle HCM Cloud, Oracle SCM Cloud, Oracle WMS Cloud and Oracle TM enabling … Try one of the popular searches shown below. Get training on Oracle Service Cloud with this Oracle SaaS Learning Subscription from Oracle University. Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle Service. First, learn how to effectively work with our team by watching the video, reviewing the PDF or reading the Knowledge Base Answer. Customize the desktop to meet your unique business requirements—without the need for extensive third-party applications or integrations. Guide users one step at a time through search, regardless of language or phrasing. See what Oracle Service Center can do for you. Provide agents with direct insight into customer satisfaction to improve the service experience.
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