by I then removed the bottom piece of plastic forming the floor of the vent, which prevented ice forming from the bottom up, confirming the top down formation pattern. I found the lowering the temp to -3 really helps a lot. Does anyone have the codes to put the frig into test mode and get the ice maker and freezer area into defrost mode? I love the fridge otherwise, so I'll just some annual preventative maintenance as described here.I hope this helps. The old frigidaire worked better and I never had problems with the ice maker. I would remove the panel and take a look to find out for you, but the way our cabinets are arranged it's a pretty involved process to get the fridge out. To date, there has been no further problems, and I will update here with new information. They need to be accountable for a product that is defective. There was nearly a full 1/2” solid sheet of ice holding the ice drawer to the bottom of the ice maker housing. They never did fix it. Ughh so annoying! This about the worse $2,700 I have spent on an appliance. My French Door Samsung almost made it 5 years. I am out of warranty. Samsung RS model fridge ice maker not filling with ice. I was just notified by the Sears Repair person and Samsung that there are no parts that will fix the ice maker. I contacted Samsung and they sent me this "reset" article where you use reset the ice maker using the test button. It was completely blocked, so we will see. We paid for the extended warranty been having the problems with the ice maker we called samsung they can't find nobody in our area to come and look at our refrigerator and said if we can find someone to pay for the repairs ourself and we would get reimbursed thats not going to happen i don't trust Samsung and never buy a nother unit from Best Buy again this thing has been a big piece of junk. The technician replaced the ice maker and told me that they would not fix this unit under warranty if there were any issues with the new unit he installed. Is this defrost something that works within the ice maker or does it use the whole refrigerator part so it would be a good idea to empty it? Customer Relations e-mail is eFax@sea.samsung.com. So wish me luck. There is an accumulation of ice behind the ice maker. Not sure if that helped but I know the shop vac did. I disassembled the innards and found a terrible design in the ice maker. Reduced water pressure 50%, pulled feed tube to extreme perimeter of water cylinder, and noticed scalloping of bottom of cylinder facing back of fridge. The last post is exactly what is required. (Last edited I still have to force defrost this piece of crap unit every 3 to 4 weeks. This fridge is a pos. Any ideas? I called Samsung & they suggested I unplug the unit & let the whole thing defrost. All initial consultations are free of charge. 1 tube has a black line shouldn't be put in that far? Called Samsung and they told me I will have to call repair technician problem not covered by warranty.One thing I know for sure....will never buy another Samsung appliance!!!! It frosts up then freezes. You must contact customer service and not there tech support line.Good luck,Bubby. 12-17-2020 THANK YOU FOR SHARING THIS!!! Good luck getting anything to happen through Samsung's support line! It seems like the idea is melting sometimes and other days it's fine. If you use the buttons listed above, it should just thaw the ice maker. It makes ice amazingly fast. 10-24-2019 The Ice maker, fan and damper had all been replaced under ext warranty. ?. Like one guy said earlier, they need to stick to making TVs. We may call them as well since this is actually the 4th fridge we have had delivered to us from Lowes in the last 3 months because of problems - 2 Frigidaires and now 2 Samsungs. Did all the repairs many of you talked about but it still won't make ice. Content posted on third party web-sites are always subject to opinion. Hey Invis, is it the main control board or a separate board for the ice maker? Has nobody found a fix that has lasted? I have done jerrys solution several times before I knew it was his solution after finding this site today. I did not have to replace any parts! I think we should bombard Samsung with complaints, hopefully they will issue a recall of that part of the fridge and repair it with a new model of the ice maker.". Meanwhile, I'm going to limp along with this one for another year, then junk it and buy a Frigidaire or whirlpool. The ice compartment had been frozen shut for a long time, and when I called Geek Squad to make an appointment two weeks ago, I stopped doing the every other day defrost. We have not called for repair service since it's out of warranty, I think. Ice worked fine, but 2-3 days later the fridge fan started to buzz again and then it just stopped making any noise which is when the refrigerator stopped getting cold.I didn't call them back because I figured I would get more of the same type work.This is what I did. 5. I have a Samsung 4 door, RF23J9011SRAA. Any ideas welcome.I would also like to know if the class action suit applies to Canada too. Trying to get someone to come check out an appliance via Samsung will make you feel like you live in cold war Russia (trying to talk to the right person, trying to get someone to come to your house, getting scheduled for a visit more than a month out, etc.). I would look at the ceiling first since the left door does not close properly like it should . Samsung DA97-12317A Refrigerator Ice Maker Assembly Genuine Original Equipment Manufacturer (OEM) Part 4.6 out of 5 stars 218 $100.00 $ 100 . When ICE MAKER(FF) does not operate 1. Also, we had the entire the upper refrigerator section coils and fan iced-over. I took very hot water from a kettle and slowly poured it down the hole, then vac'd it again and repeated this process 4-5 times. There isn't any water anywhere else that I can find. I just stumbled across this post. My whole family smiled as they took the Samsung out of the house. – KS&G Staff. During the past four months, we have experienced NO freeze-ups of the ice maker or of the refrigerator coils or fan. I have had the service person over many times do for this reason. At least it didn't explode. 10:11 AM Can anyone install a control board? I'm junking mine and buying frigidaire. I have an out of warranty Samsung RF23J9011 that had the icemaker problem described here. No charge whatsoever. 10:14 AM with harder/colder ice cubes (only slightly smaller due to water pressure reduction). I have a Samsung French door fridge rf263beaesr, its only about 2 years old, but the ice maker freezes up and doesnt allow ice to drop into the ice bucket and forms a big chunk of ice, I have to pull the bucket out, break up the chunk of ice and rest the ice maker atleast every 2 weeks, any ideas? Some consumers have reported that Samsung refrigerator's ice maker stops working, makes strange noises, and displays error messages on the refrigerator's control panel. We've had a pool of water on the floor in front of the fridge for weeks (it flows out of the ice dispenser door and has ruined our flooring) and also the bottom drawer in the fridge is almost always full of water (not sure why Samsung thought it was a good idea to run the ice maker drain into the drawer where you store food). Here goes another round of phone conversations. Follow Invisible's instructions above after getting the refrigerator into Test Mode. 09-25-2020 On my unit it’s the fridge and coolSelect+.Thanks, I found this searching for easy answers to the Ice Maker on our Samsung freezing up and not making ice. I unplugged it for 18 hrs - didn't help and it wasn't long enough.Then I took 2 screws out of the back panel (in fridge) and the 2 screws from the bracket in the back upper section. Mine is having similar issues. My Samsung fridge is garbage. Worked for about 3 weeks and now the same thing. Glad to hear yours is holding up so far. There were even more reports of problems, the problem was dangerous, and their "fix" was to PAINT OVER the original settings on the dial to remove the "bedding" setting. I took out glass shelves and the produce bins. If you have a Samsung refrigerator with the SZAB001TA1 ice maker, you have a problem. Won't make anymore ice because it's frozen. My Samsung fridge/freezer had the same issue. wet mushy ice. Samsung Ice Jammed Again! Original problem was the ice maker stopped working. I do have an extended warranty through Sears and they have tried multiple times to fix the issue but it always happens again. I am thinking it is not worth my time.Not sure what to do about this. Many thanks! If I let it sit past 4 weeks with the icemaker on, I have to dethaw the fridge for a day just to get the drawer out. I have been dealing with this issue for two years as well. Seriously cosidering ripping out the ice maker mechanics and just placing a basic ice cube tray in there. I'm hopping I can eventually get it sorted out with Samsung and Best Buy, but right now it's just a continual passing of the buck. I don't have high hopes, but I wanted to share this support article that wasn't linked when I used the Samsung site to get help/look at troubleshooting.http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=668421&modelname=RF23HTEDBSR&modelcode=RF23HTEDBSR/AAThanks for your original post. It will happen again, they did the same thing with ours. I have had it for 4 years and the last two years I routinely defrost (once I can actually get the tray out) the ice maker every 3-4 weeks. Okay...this is AWESOME! I went through giving them all my information three times and still NOTHING happened. I slowly tried to pull off the brand new back panel that was just installed 2 weeks earlier. Turning it off has been recommended by some people.In conclusion, Having an icemaker inside the fridge that is above freezing is susceptible to many kinds of failures. 4 french door model RF28K9070SR. 10-24-2019 Replace the working ice maker back into the refrigerator/freezer. I am having the exact same problem. Any suggestions? My Samsung refrigerator just got its ice master frozen up with ice underneath the ice maker unit. does someone have the part number? With each thaw and freeze of the coil, water seeped into the styrofoam. Stay connected with ELLS International. Does the fact that the unit will defrost suggest that the coil and the fans are fine but the control board isn't working right?Samsung customer service told me over the phone to make sure the seals are okay. Hi. So, I'm thinking of trying this fix that the memo mentions. Service, Geek Squad, etc., has anyone learned of design/manufacturing changes implemented by Samsung after any certain date/time that have definitively resolved the icemaker problem for all time? The energy saving mode exacerbates the problem. When my "ice drawer" was completely frozen shut, I did have to run the defrost sequence several times to thaw enough ice to get the drawer open. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame. The tech walked in and just called his boss to order a new icemaker and said it was very common. I actually added a number of new heat elements to the Fridge coils and the ice maker coils and wired them to the defrost elements. Hello all - have a new French door Samsung delivered in January and guess what. 08-22-2020 I melted that off and then looked at the drain which was frozen up and not letting water drain. I think it's a good idea/solution! I think Samsung should be responsible for this obvious defect, but have no idea how to go about it.All I do know is that I am totally ticked off having to spend 30-40 minutes heating the ice maker every week or two. If anyone has further questions on my remedy, feel free to reply to this post. And my dear wife tends to leave them open often. Especially for the service bulletin!Even though my refrigerator is a few months out of warranty, I have gotten some response from support and I think they may handle the repair costs. Did you replace the control board? Well, you guys sound much more informed than the Samsung team... Just got off with them. Some have said to pull down on the tube to extend it, but mine was fully extended with about 1/8 to 1/4 inch protruding. Put food back in. How do I go about buying/installing the new ice making equipment? Major issue – frozen ice maker. This would minimize or eliminate any possible splashing from the tube to the outside of the reservoir. Wish me luck I'll be doing this for all of us that got stuck with a cruddy ice maker in a great refrigerator. This leads me to believe the root cause isn't the ice maker, but perhaps it being turned on exacerbates the problem.I also noticed that the water seems to be flowing from the left side of the compartment. fix as I imagine above had actually occurred) I might be able to avoid the dreaded icemaker syndrome (in theory).Anyone know? Thus every defrost cycle leaks water down the styrofoam from the point of coil insertion, down into the vent for future freezing. I believe during the refill process there is splashing activity and this accumulated moisture freezes and refreezes with more fillings. “fd” is the one you want. The reason the frequency of freeze up accelerates from annual to bi-weekly is the first time the ice maker is removed the coil has to be bent downward, which breaks the seal of the styrofoam around the coil. FYI, we bought my mother-in-law the exact same fridge and she started getting the exact same problem at the exact same time frame; about a year after install. It sounds like the seam might be letting warm air in. I emptied the fridge, & freezer. Then it's OK for 3 weeks before it happens again. Within a week I had a 1"x1"x3" log of ice perfectly formed on the dome over where the fan would be. On October 9, 2016, I noticed that the freezer was not working. Or it could be that chunk of ice someone else mentioned blocking the fan...not thrilled about doing all of that. It is so frustrating. You are not having good luck, Ron! Minor issue – ice maker turned OFF, water turned OFF, stuck feeler arm, etc. The Geek squad replaced the auger unit (with the fan) and the tray unit. Only recently has it been loud, which sounds like it's the water pump. Yep same problem as you all. Thoroughly de-ice or thaw the quarter inch or so of ice surrounding this tube and reassemble the removed component of the ice maker. Luckily I had purchased a five year plan and since Samsung wasn't doing what they were *supposed to, Geek Squad took over and rocked it. I see now I should have been holding the fridge button down, not the freezer. Yet. I have had the frig for about 3 years. How long does it beep? I have Samsung appliances and they are junk!I just took my Samsung dishwasher to the dump because warranty ran out! I can't believe I need to do this all the time, not like this was a cheap item at all. I would also recommend once the icemaker is defrosted turning off the refrigerator light and using a flashlight shining it along the edges in the back and underneath while you "Tomil Asian "look inside the icemaker. The sequence of keys to initiate the Forced Defrost did not work on my model but I was able to find the service manual for my particular refrigerator after much googling.Follow these steps work to initiate the test mode and defrost cycle - 4-1-1. stay tuned! From there, contact support chat, samsung community forum, facebook support, & twitter support. Air has to circulate, so all water contained in it is condensed and frozen by the coldest surfaces, the refrigerating coil or the ice itself in the cubes.Why this happens? Copyright© 1995-2021 All Rights Reserved. ) in. This is way beyond acceptable. Samsung needs to stick with televisions and maybe phones (given the recent Note 7 fiasco). I used a steamer to defrost my unit and pulled it out. Travel theme. Other then the problems with the ice maker the refrigerator has been working well and we do very much enjoy it until I don't have ice for my 5 o'clock cocktail. We finally got a guy from Geek Squad to come out and fix things properly, and he showed me a "top secret" bulletin Samsung sent out with a number of fixes to make these things function properly. It would be great to see some information about how you went about using the heat gun heating elements to resolve the issue. Today I again defrosted with hairdryer in an attempt to try and get it making ice. I wonder if that's the final piece of the puzzle. In other words, don't leave the ice maker on all the time and turn it back on only when needed. Also what did the controller board look like (approximate size/wire harness) and how involved was that replacement? We have also been told by the same warranty company through BB that we will NOT get compensated for our problems with this unit. It succeeded in preventing the ice formation on the dome for days (while all other hardware [ice maker, fan/auger, ice bucket] removed and ice maker off). I had the same problem with my ice maker. Well the fridge is a Samsung and I am currently listening to the beeping of the defrost. Due to the amount of inquiries we have been receiving, we have streamlined our intake process. The most recent I can find is May 24, 2017 (bulletin number ASC20170602002 and step seven is very interesting, "7. It is a worst buy only because of the ice maker. Luckily I purchased the Best Buy extended warranty, so at least I'm covered for a couple more years, but it won't save me from the PITA of having to jump through all the hoops to get the service. There is no way to thaw the ice otherwise. yes, I have the same issue with my Samsung fridge and the ice maker. Same problem occurred to me, 15 days after my warranty expired so did my ice maker. I'll just keep temporarily fixing it until a definitive fix comes out. If this detector got fogged over or not working properly, you could get ice maker to keep working when ice bucket is full and cause overflow. Ice maker is not working. The unit worked very weak for a year, then this happen. This has been the easiest thing I've ever done, hands down! I used a blow dryer and found the ice in that little hole just kept melting. I'm a happy customer and incredibly thankful. Anyone know how to force defrost a rf32fmqdcsr, Figured it out with trial and error. At least I don't have ice forming. After reading all of this, it sounds like the control board is going.Any updates or suggestions? Worked perfectly for a year. It has happened twice more and I have used my hairdryer to repair. Certain models of French-door Samsung refrigerators come with built-in ice makers. Not sure that it would actually do anything in your case, but it sounds like the only thing you haven't done. Applied film of vasoline to top of ice house where ice maker meets water feed so caulk wouldn't catch and fold over upon insertion of maker into ice house. The problem still exist. I also used my air compressor to shoot air down it. The styrofoam used to insulate the coil is inferior. The refer is cranking out ice like it did when it was new and no indications of icing up yet. There's nothing in the bottom of the freezer compartment or the floor! Master Appliance Techinian. Hi there..I posted above about talking to Mr hardware store owner and thought I was just going to defrost. As we know, water expands as it freezes. This is a vent for a fan to transfer air. I'm guessing its 5 to 6 years old. implemented fixes as per ASC20150717001. Any suggestions would be greatly appreciated. DA92-00594B is the populated part number. Then I use a steel flex spout funnel and a hair dryer, alternating warm and cool temps, to focus air on the most dense ice freezes and gradually thaw may way to the rectangular circulation vent. I did it, but it took an hour. I would definitely trying sealing the gap between the "ice room" and refrigerator wall as mentioned in the new thread here: http://danbeahm.blogspot.com/2016/08/fixing-samsung-ice-maker.htmlIt sounds like your "ice room" isn't getting cold enough, so that could help significantly. We bought the extended warranty (thank God ). I put everything back turned the fridge back on and reset the ice maker. Do you think miracles can happen? Since its founding over 40 years ago, Kohn, Swift & Graf, P.C. I usually start with the smooth side of a meat tenderizer and knock off all the exterior ice I can. Since October 27, a Samsung Tracking specialist has been calling me several times a day to confirm the technician came and check on my "status" which is 19 days with no refrigerator or freezer. with each freezing, it expanded into the styrofoam. Every action takes 48 hours. My problem.. Starts cussing and ran outside to his truck and got on his phone. How often should you defrost it? number asc20170602002 dated 5 24 17. That remedies most of the issues. Hey. Now I have "OF" in both places on the front panel. p.s. Just curious before I embark on Internet instructions lol. Refridgerators is in that category. Then you try and get the bucket out and it is frozen inside the unit. However, since there was so much ice in the ice maker vent like it was not draining, raised the front of the fridge another 1/8-3/16 inch. 3. Any suggestions?? Now I just shut the ice off on the door after it runs for a few hours, use the ice until the tray is empty, then turn it back on, SOLUTION: I have the problem with the ice building up, the slushy ice and the water comming out of the ice box.Just had a service technician here, that used a technique that was recently created from Samsung. I am having the same problem with mine. If I let it go too long the ice bucket is almost impossible to remove. If you go with just a "regular service person" and pointed them to this thread, they'd have all the information they'd need to do it right! WE NEED A CLASS ACTION LAW SUIT. I hoped for the best. Hopefully this won't be like everyone on here with disappointments.
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